spa etiquette

Guest Timeline
We ask that you arrive 30 minutes prior to your scheduled appointment to change, steam, shower, and enjoy complimentary treats while you relax in our waiting lounge. Arriving late may interfere with your treatment time, resulting in a less effective treatment. We request that all guests shower prior to their treatment.

Health Problems and Comfort Level
Please notify a spa receptionist before booking if you are pregnant, have allergies, high blood pressure, any physical ailments or disabilities. This will prepare our staff to provide the best spa therapy for you. Please do not hesitate to tell us how you are feeling during your treatment. You may want to avoid treatments using hot stone, body cocoons or any foot massage if you are pregnant.

Tour Philosophy
To protect the privacy of our guests, we limit the number of people that tour our facility. Tours must be arranged in advance.

Tipping
Tipping is graciously accepted for work well done. Therapists as well as attendants will share in your generosity.

Cancellation Policy
We request the courtesy of a 24 hour notice in the event a service appointment needs to be cancelled. A 50% no-show fee will apply in the event advance cancellation notice is not given. Appointments booked same day of service will be assessed a no-show fee should cancellation become necessary. A credit card is required to hold all appointments.