Frequently Asked Questions

+ What is Ten Spa? Ten Spa is a luxury, full-service spa located on the 10th floor of the Fort Garry Hotel in downtown Winnipeg. It is designed as a complete sensory experience—combining traditional wellness rituals, modern skin technologies, and refined hospitality.
+ What makes Ten Spa different from other spas? Ten Spa blends ritual and results. From the authentic Turkish hamam to advanced facials, every experience is immersive, intentional, and designed to deliver both relaxation and visible outcomes.
+ What is the Turkish hamam experience? The hamam is a steam-based bathing ritual performed on heated marble, combining exfoliation, cleansing, and deep relaxation to restore both body and mind.
+ What does the hamam feel like? The experience is rhythmic and immersive. Warm steam envelops the body, followed by water poured in calming intervals. The exfoliation is invigorating yet gentle, and the alternating sensations create a deeply grounding, almost meditative state.
+ Are treatments focused on relaxation or results? Both. Ten Spa treatments are designed to deliver visible results while also creating a deeply relaxing experience, so you leave feeling restored and seeing real improvements.
+ What types of facials are offered? Ten Spa facials combine advanced technologies with medical-grade ingredients to address concerns such as aging, dehydration, and congestion, while maintaining a relaxing experience.
+ What is a body cocoon treatment? A body cocoon includes full-body exfoliation followed by a nutrient-rich wrap while you rest on a warm water cushion, promoting detoxification, hydration, and deep relaxation.
+ What amenities are included? Amenities include steam rooms, experiential showers, relaxation lounges, complimentary tea and refreshments, and fully equipped luxury change rooms.
+ How long should I plan to stay? Guests are encouraged to allow extra time before and after their treatment. Most visits range from 2 to 4 hours for a full, unhurried experience.
+ What is the Day Pass? The Day Pass provides access to Ten Spa’s amenities and a self-guided hamam experience without booking a full treatment.
+ Can I come with a group? Yes. Ten Spa offers group bookings for events such as birthdays, bridal parties, and corporate gatherings.
+ What should I bring? Very little—robes, towels, and essentials are provided. You may wish to bring comfortable clothing and personal items if needed.
+ How early should I arrive? Arrive 30–60 minutes early to fully enjoy the amenities and begin your experience in a relaxed state.
+ Where is Ten Spa located? Ten Spa is located on the 10th floor of the Fort Garry Hotel in downtown Winnipeg.
+ What is Ten Spa’s philosophy? Ten Spa focuses on intentional, proven treatments that deliver both results and meaningful relaxation—prioritizing quality over trends.
+ Who is Ten Spa best suited for? Ten Spa is ideal for those seeking an elevated, immersive experience that combines luxury, effectiveness, and a true sense of escape.

Hamam Experience FAQs

+ What is the Ten Spa hamam? The Ten Spa hamam is a modern interpretation of the traditional Turkish bath—a steam-based ritual designed to cleanse, exfoliate, and restore both body and mind.

It is not simply a steam room or treatment, but a guided, multi-step experience that combines heat, water, exfoliation, and massage within a heated marble environment. The goal is to create a full sensory reset—physically, mentally, and emotionally. (tenspa.ca)

+ What happens during the hamam experience? Every hamam begins with an introductory ritual designed to prepare the body and mind.

Your experience includes:

  • Moroccan mint tea and Turkish delight in a warm relaxation room
  • Transition into the steam-filled hamam space
  • A self-administered salt scrub to exfoliate the skin
  • A traditional rinse with warm water
  • A head, scalp, and foot massage on a heated marble slab

A dedicated hamam attendant guides you throughout the process to ensure a seamless and authentic experience. :contentReference[oaicite:1]{index=1}

+ What does the hamam feel like? The experience is deeply immersive and rhythmic.

Warm steam surrounds the body, softening the skin and opening pores. The salt scrub invigorates and exfoliates, while the continuous pouring of warm water creates a calming, almost meditative sensation.

Lying on heated marble, combined with gentle massage, creates a feeling of weightlessness and surrender—many guests describe it as both grounding and transportive at the same time.

+ What are the benefits of the hamam? The hamam delivers both physical and mental benefits, including:
  • Deep exfoliation and smoother skin
  • Improved circulation
  • Detoxification through heat and steam
  • Activation of skin metabolism
  • Muscle relaxation and tension release

The experience also helps regulate the nervous system, leaving you in a deeply relaxed state. :contentReference[oaicite:2]{index=2}

+ Is the hamam guided or self-directed? The hamam is a hybrid experience.

While elements such as the salt scrub are self-administered, the entire process is guided by a trained hamam attendant who ensures you understand each step and move through the experience with ease.

This balance allows for both independence and support.

+ Can I do the hamam alone or with someone? The hamam can be experienced both individually or as a shared experience.

Couples and friends can enjoy the ritual together, making it a unique and social wellness experience while still maintaining moments of personal relaxation.

+ Is the hamam relaxing or invigorating? Both.

The heat and exfoliation are stimulating and energizing, while the steam, water, and massage create a deeply calming effect.

The combination creates a balanced experience that leaves you feeling both refreshed and completely relaxed.

+ How long does the hamam experience last? The hamam experience typically lasts around 60 minutes, depending on the service level or package selected.

Guests are encouraged to extend their visit by using additional spa amenities before and after their session.

+ What is a self-guided hamam? A self-guided hamam allows you to experience the ritual at your own pace.

It includes:

  • Access to the hamam space
  • Salt scrub and rinse ritual
  • Guidance from an attendant when needed

This option is often included with a Day Pass and provides a more flexible, independent experience. :contentReference[oaicite:3]{index=3}

+ Do I need to prepare for the hamam? Minimal preparation is required.

It is recommended to:

  • Arrive early to relax and transition into the experience
  • Stay hydrated before and after
  • Follow guidance from staff throughout the ritual

All necessary materials and instructions are provided on-site.

+ What should I expect after the hamam? After the hamam, your skin will feel exceptionally smooth, refreshed, and renewed.

You may also experience:

  • A sense of deep calm or mental clarity
  • Reduced muscle tension
  • Improved circulation

Guests are encouraged to continue relaxing in the lounge and hydrate to maximize the benefits.

+ Is the hamam suitable for first-time spa guests? Yes. The hamam is one of the most accessible and memorable entry points into the Ten Spa experience.

Because it is guided and structured, it allows first-time guests to fully understand and appreciate the spa environment while experiencing something unique and immersive.

+ How is the hamam different from a steam room or sauna? A steam room or sauna is passive—you simply sit and absorb heat.

The hamam is an active ritual that includes:

  • Movement through the space
  • Exfoliation and cleansing
  • Water immersion and rinsing
  • Guided massage elements

It combines multiple therapies into one continuous experience rather than a single environment.

+ How often should I do a hamam? The hamam can be enjoyed:
  • Occasionally as a full reset experience
  • Monthly for skin renewal and relaxation
  • Before or alongside other treatments to enhance results

Regular use supports skin health, circulation, and overall well-being.

+ What is the philosophy behind the hamam at Ten Spa? The hamam is built around the idea of ritual.

It is not designed as a quick treatment, but as a deliberate, sensory journey that encourages you to slow down, disconnect, and fully experience the present moment.

By combining traditional techniques with a refined, modern environment, Ten Spa transforms an ancient practice into a contemporary wellness experience that is both meaningful and effective.

+ Who is the hamam best suited for? The hamam is ideal for guests who:
  • Want a full-body reset rather than a single treatment
  • Enjoy immersive, sensory experiences
  • Are looking to relax deeply while still achieving physical benefits
  • Want to experience something unique and memorable

It is often considered the signature experience of Ten Spa.

Hamam After Hours FAQs

+ What is Hamam After Hours? Hamam After Hours is an intimate, evening-based version of the traditional hamam experience, designed as a guided, immersive ritual.

Unlike the daytime hamam, this experience is structured as a small-group or shared journey, where atmosphere, storytelling, and sensory elements are intentionally elevated. It is designed to help you disconnect from the outside world and fully transition into a slower, more reflective state. :contentReference[oaicite:1]{index=1}

+ What makes Hamam After Hours different from the regular hamam? Hamam After Hours is more curated, more intimate, and more experiential.

Key differences include:

  • Evening-only sessions with limited capacity
  • A guided, story-driven format
  • Additional ritual elements such as a shared mud experience
  • A more atmospheric, almost ceremonial tone

It is designed not just as a treatment, but as a complete sensory journey. :contentReference[oaicite:2]{index=2}

+ What happens during Hamam After Hours? The experience unfolds in a sequence of ritual stages:
  • A welcome with Moroccan mint tea and a short story to set the tone
  • Entry into the steam-filled hamam space
  • A warm shower followed by an aromatic salt exfoliation
  • Time on the heated marble with continuous warm water rinsing
  • A head, scalp, and foot massage using olive oil soap
  • A shared detoxifying mud ritual guided by sound cues (gong)
  • Final rinse, hydration, and relaxation in a private lounge

Each step is designed to flow seamlessly into the next, creating a continuous, immersive experience. :contentReference[oaicite:3]{index=3}

+ What does the experience feel like? Hamam After Hours is deeply atmospheric and immersive.

The combination of steam, heat, water, and sound creates a rhythmic, almost meditative experience. The environment encourages you to slow down, disconnect, and become more aware of physical sensations.

Many guests describe it as feeling suspended between relaxation and renewal—both grounding and transportive at the same time.

+ Is Hamam After Hours a private experience? Hamam After Hours is not fully private, but it is intentionally limited and intimate.

Guests share the space in a small group setting, which enhances the communal and ritualistic nature of the experience while still maintaining a sense of personal space and comfort. :contentReference[oaicite:4]{index=4}

+ Can I attend with someone else? Yes. Hamam After Hours is designed to be shared.

It is especially well-suited for:

  • Couples
  • Close friends
  • Special occasions

There is a dedicated duo option, allowing you to experience the ritual together in a more connected and meaningful way. :contentReference[oaicite:5]{index=5}

+ What is the mud ritual? The mud ritual is a shared, guided experience that takes place during the hamam session.

It involves:

  • Application of mineral-rich mud to the body
  • Time in heat and steam to allow absorption
  • A final rinse to reveal smoother, revitalized skin

This step enhances detoxification and adds a social, interactive element to the experience. :contentReference[oaicite:6]{index=6}

+ What role does sound play in the experience? Sound is used intentionally to guide the experience.

A gong is used to signal transitions between stages of the ritual. The vibrations are designed to influence both the physical and mental state of the body, helping to release tension and deepen relaxation. :contentReference[oaicite:7]{index=7}

+ What should I expect after the experience? After Hamam After Hours, guests typically feel:
  • Deeply relaxed and mentally calm
  • Physically lighter and less tense
  • Refreshed with smoother, hydrated skin

The experience concludes in a relaxation lounge, where you are invited to rest, rehydrate, and slowly transition back to your evening. :contentReference[oaicite:8]{index=8}

+ When is Hamam After Hours offered? Hamam After Hours is offered as part of a scheduled evening series, typically on select nights with limited availability.

Sessions are intentionally kept small to preserve the atmosphere and quality of the experience. :contentReference[oaicite:9]{index=9}

+ How long does the experience last? The core hamam ritual lasts approximately 60 minutes, but the full experience extends beyond that with arrival time, preparation, and post-treatment relaxation.

Guests are encouraged to treat it as a full evening experience rather than a quick appointment. :contentReference[oaicite:10]{index=10}

+ What should I wear? Guests wear a traditional pestemal, a lightweight wrap used in hamam culture.

It is designed to:

  • Provide comfort and coverage in a communal setting
  • Allow freedom of movement
  • Support the ritual while respecting tradition

All necessary items are provided on-site. :contentReference[oaicite:11]{index=11}

+ What are the benefits of Hamam After Hours? Benefits include:
  • Deep exfoliation and improved skin texture
  • Enhanced circulation and detoxification
  • Relief from muscle tension and joint stiffness
  • Activation of the parasympathetic nervous system (stress reduction)
  • Mental clarity and emotional reset

The combination of heat, ritual, and atmosphere supports both physical and psychological restoration. :contentReference[oaicite:12]{index=12}

+ Who is Hamam After Hours best suited for? This experience is ideal for guests who:
  • Want something more immersive than a standard spa visit
  • Enjoy ritual, atmosphere, and sensory experiences
  • Are looking for a shared or memorable experience
  • Value both relaxation and meaning in their self-care

It is particularly well-suited for couples and special occasions.

+ What is the philosophy behind Hamam After Hours? Hamam After Hours is built around the idea of ritual as a form of restoration.

It is designed to create space—physically and mentally—so that you can release tension, reconnect with your body, and reset your nervous system.

By combining traditional practices with intentional pacing, sound, and atmosphere, it transforms a treatment into a meaningful, memorable experience. :contentReference[oaicite:13]{index=13}

Massage Therapy FAQs

+ What makes Ten Spa massage therapy different? Ten Spa massage therapy is designed as a complete experience rather than a standalone treatment. Each service is performed by a registered massage therapist (RMT) and combines advanced technique with a deeply restorative environment.

Before and after your massage, you have access to amenities such as steam rooms, experiential showers, and relaxation lounges. These elements are intentionally integrated to enhance circulation, deepen relaxation, and extend the benefits of the treatment beyond the massage itself.

+ What is a Custom Massage? The Custom Massage is a fully personalized treatment designed to meet your body’s specific needs on the day of your visit.

You can choose between:

  • A full-body massage
  • Upper body focus (neck, shoulders, back)
  • Lower body focus (legs, hips)

The treatment incorporates hot towels, muscle balm, essential oils, and hydrating body products to reduce tension, improve circulation, and promote overall relaxation.

+ What is a Couple’s Massage? A Couple’s Massage allows two guests to receive treatments simultaneously in a private, shared room.

Each massage is fully customized and performed by a registered massage therapist. The experience is designed for connection and relaxation, making it ideal for partners, friends, or shared experiences. Enhancements such as hot towels, essential oils, and muscle balms are included.

+ What is the Signature Full Body Massage? The Signature Full Body Massage is a comprehensive 80-minute treatment that uses a blend of techniques to address full-body tension.

Your therapist will adapt pressure and technique throughout the session, targeting areas of tightness while maintaining a smooth, continuous flow. The goal is to release deep muscle tension while maintaining a relaxing, immersive experience.

+ What is Prenatal Massage? Prenatal Massage is specifically designed for pregnancy and uses prenatal-safe products and positioning techniques.

This treatment helps:

  • Relieve muscle fatigue and tension
  • Reduce swelling
  • Improve circulation
  • Support overall comfort during pregnancy

It is a modified version of the Custom Massage, adapted to safely support the body during this stage.

+ What is the Ultimate Massage? The Ultimate Massage is Ten Spa’s most comprehensive therapeutic massage experience.

It combines multiple advanced techniques, including:

  • Deep tissue massage
  • Myofascial release
  • Acupressure
  • Assisted stretching
  • Rhythmic compressions

This treatment is designed to address chronic tension, improve mobility, and provide a full-body reset. It is more intensive than standard relaxation massage while still maintaining a controlled, restorative flow.

+ What is Sports Massage? Sports Massage is a performance-focused treatment designed for active individuals and athletes.

It includes:

  • A full therapeutic assessment during the first session
  • Targeted manual therapy techniques
  • Stretching and joint mobilization
  • Recovery-focused massage work

This treatment is typically recommended as a series (3 or 5 sessions) to achieve optimal results, including improved mobility, reduced soreness, injury prevention, and enhanced performance.

+ What is the Hot + Cold Stone Massage? This treatment uses heated basalt stones and chilled marble stones to create a contrast therapy effect.

The alternating temperatures:

  • Stimulate circulation
  • Promote muscle recovery
  • Enhance relaxation
  • Support the body’s natural healing processes

The stones are used as an extension of the therapist’s hands, delivering both pressure and temperature-based therapy.

+ What is the Head-to-Toe Massage Combo? The Head-to-Toe Massage Combo is a full-body experience that extends beyond traditional massage.

It includes:

  • Warm towel cleansing and exfoliation
  • Foot massage
  • Scalp massage
  • Full Custom Massage

This treatment is designed to release tension from multiple entry points in the body, creating a deeply immersive and comprehensive relaxation experience.

+ What is Swedish Massage? Swedish Massage is a lighter-pressure massage focused on relaxation rather than deep therapeutic work.

It uses techniques such as:

  • Long gliding strokes
  • Gentle kneading
  • Light joint mobilization
  • Soothing friction movements

This treatment is ideal for stress relief, first-time massage clients, or as an add-on to other services such as facials or pedicures. It is not performed by an RMT and does not include an insurance receipt.

+ Are massages performed by registered therapists? Most massage treatments at Ten Spa are performed by Registered Massage Therapists (RMTs), meaning they are trained in therapeutic techniques designed to address muscular tension, circulation, and recovery.

Swedish Massage is the exception, as it is performed by trained therapists but does not qualify for insurance coverage.

+ What should I expect before and after my massage? Guests are encouraged to arrive early and stay after their treatment to maximize results.

Before your massage:

  • Use the steam room to warm muscles
  • Relax and begin slowing the nervous system

After your massage:

  • Continue relaxing in the lounge
  • Hydrate and allow the body to recover
  • Let the effects of the treatment fully settle

This extended experience enhances both the physical and mental benefits of the massage.

+ How do I choose the right massage? Choosing the right massage depends on your goal:
  • Relaxation → Swedish or Custom Massage
  • Full-body reset → Signature Full Body or Head-to-Toe Combo
  • Deep tension or chronic issues → Ultimate Massage
  • Athletic performance or recovery → Sports Massage
  • Pregnancy support → Prenatal Massage

If unsure, the Custom Massage is the most flexible option and can be adapted during your session.

+ How often should I get a massage? Frequency depends on your lifestyle and goals:
  • General wellness: once per month
  • High stress or tension: every 2–3 weeks
  • Athletic recovery: weekly or in structured series
  • Chronic pain: follow therapist recommendations

Regular massage supports circulation, mobility, and long-term physical balance.

Skin Care & Facial FAQs

+ What makes Ten Spa facials different? Ten Spa facials are designed to deliver both immediate results and long-term skin health. Treatments combine advanced technologies with medical-grade ingredients to restore balance to stressed, dehydrated, or aging skin.

Rather than focusing on surface-level relaxation alone, these facials are structured to actively improve skin function—enhancing clarity, tone, and elasticity while still maintaining a deeply calming experience.

+ What skin concerns do Ten Spa facials treat? Ten Spa facials are designed to address a wide range of skin concerns, including: - Dehydration and dullness - Fine lines and early signs of aging - Congestion, blackheads, and acne - Uneven texture and enlarged pores - Loss of firmness and elasticity

Treatments are adaptable, allowing estheticians to customize each facial based on your skin’s current condition.

+ What technologies are used in Ten Spa facials? Ten Spa incorporates advanced technologies to enhance results, including: - Microdermabrasion for exfoliation and resurfacing - LED light therapy to support healing and collagen production - Vitamin-infused oxygen treatments to hydrate and revitalize the skin

These technologies work together to improve skin texture, refine pores, and support long-term skin health. :contentReference[oaicite:1]{index=1}

+ What is the Custom Facial? The Custom Facial is a 50-minute treatment designed to maintain overall skin health.

It includes:

  • Skin-specific cleansing and exfoliation
  • Mild extractions
  • Hot and cold therapy
  • A customized treatment mask
  • Relaxing massage of the shoulders, neck, and arms

This facial is ideal for regular maintenance or as a foundational treatment between more advanced facials. :contentReference[oaicite:2]{index=2}

+ What is the Signature Deep Detox Facial? The Signature Deep Detox Facial is an intensive 80-minute treatment designed to deeply cleanse and reset the skin.

It includes:

  • Deep sonic cleansing
  • Diamond microdermabrasion
  • Oxygen wrap
  • Deep pore extractions
  • Dermatological-grade multi-fruit peel
  • Lymphatic drainage

This treatment is suitable for all skin types, particularly those experiencing congestion or breakouts, and is designed to restore clarity and balance. :contentReference[oaicite:3]{index=3}

+ What is the Anti-Aging Microderm Facial? This facial focuses on improving skin texture and reducing visible signs of aging.

Using microdermabrasion and targeted treatments, it works to:

  • Smooth fine lines
  • Improve skin tone and texture
  • Stimulate collagen production
  • Refine pores

It is often recommended as part of a regular skincare routine to maintain youthful, resilient skin.

+ What are Lymphatic, Hot Peel, and Oxygen facials? These are targeted treatments designed to address specific skin needs:
  • Lymphatic Facial: stimulates lymphatic drainage to reduce puffiness and detoxify the skin
  • Hot Peel Facial: uses active enzymes and heat to firm, tighten, and renew the skin
  • Oxygen Facial: infuses the skin with hydration and nutrients for a plump, radiant appearance

Each treatment enhances cellular regeneration and overall skin vitality. :contentReference[oaicite:4]{index=4}

+ How often should I get a facial? For optimal skin health, more advanced facials such as the Deep Detox or Anti-Aging Microderm Facial are typically recommended every 3–4 months.

Maintenance facials, like the Custom Facial, can be performed more frequently depending on your skin type and goals.

+ Are Ten Spa facials relaxing? Yes—but they are designed to go beyond relaxation.

While each facial includes calming elements such as massage and soothing application techniques, the primary focus is to deliver visible improvements in skin health, clarity, and texture.

+ What should I expect during a facial? Each facial follows a structured progression:
  1. Skin analysis
  2. Deep cleansing and exfoliation
  3. Targeted treatments (technology, extractions, or peels)
  4. Mask application
  5. Massage and hydration

The experience is both corrective and restorative, leaving your skin visibly improved and your body deeply relaxed.

+ Will there be downtime after a facial? Most facials have little to no downtime. Your skin may appear slightly flushed after treatments such as extractions or microdermabrasion, but this typically subsides quickly.

More intensive treatments (like peels) may cause mild sensitivity, but your esthetician will guide you on aftercare.

+ How do I choose the right facial? Your choice depends on your primary goal:
  • Maintenance and upkeep → Custom Facial
  • Deep cleansing and acne concerns → Deep Detox Facial
  • Anti-aging and texture improvement → Microderm Facial
  • Hydration and glow → Oxygen Facial
  • Firming and lifting → Hot Peel Facial

If unsure, starting with a Custom Facial allows your esthetician to assess your skin and recommend a plan.

+ What results can I expect from regular facials? With consistent treatments, clients typically experience: - Smoother skin texture - Reduced congestion and breakouts - Improved hydration and glow - More even skin tone - Softening of fine lines

Results build over time, making regular facials an essential part of long-term skin health.

+ Are Ten Spa facials suitable for all skin types? Yes. Treatments are customized to suit all skin types, including sensitive, acne-prone, and mature skin.

Products and techniques are selected based on your skin’s condition at the time of your visit, ensuring both safety and effectiveness.

+ What is the philosophy behind Ten Spa skin care? Ten Spa focuses on treatments that are both results-driven and restorative.

Rather than following trends, the approach is grounded in proven techniques and technologies that support long-term skin health. Each facial is designed not just to improve appearance, but to strengthen the skin’s overall function and resilience.

Body Care & Cocoon Treatment FAQs

+ What are Ten Spa body care treatments? Ten Spa body care treatments are full-body experiences designed to exfoliate, detoxify, and deeply nourish the skin while promoting full-body relaxation.

These treatments go beyond traditional body wraps. Each experience begins with a full-body exfoliation, followed by the application of a targeted mask. You are then cocooned on a heated Soft Pack Envelopment Bed, where you float weightlessly on a warm cushion of water. :contentReference[oaicite:1]{index=1}

This combination enhances product absorption while creating a deeply calming, immersive experience.

+ What is a body cocoon treatment? A body cocoon is an advanced body wrap treatment that combines exfoliation, hydration, and therapeutic masking.

After exfoliation, a skin-specific mask is applied, and your body is wrapped while resting on a warm, water-filled cushion. This creates a sensation of floating while maintaining consistent warmth, allowing the treatment to penetrate more effectively.

The result is softer, smoother skin and a deeply relaxed nervous system.

+ What is the Herbal Mud Body Cocoon? This treatment is designed to relieve tired muscles and rejuvenate dull skin.

It includes:

  • Full-body exfoliation using an Old World Sea Salt Scrub
  • A mineral-rich mud wrap to detoxify and nourish the body
  • A chai soy mud facial treatment applied during cocooning

This cocoon is ideal for muscle recovery, detoxification, and overall skin renewal. :contentReference[oaicite:2]{index=2}

+ What is the Cleopatra Milk + Oil Cocoon? This is a deeply hydrating and softening body treatment focused on moisture and relaxation.

It includes:

  • Sea salt exfoliation
  • A goat milk and essential oil body wrap
  • A cooling cucumber facial mask

The treatment is designed to leave the skin velvety smooth while promoting a deeply calming, restorative experience. :contentReference[oaicite:3]{index=3}

+ What is the Detoxifying Algae Cocoon? This treatment focuses on tightening, revitalizing, and improving skin tone.

It includes:

  • Full-body exfoliation
  • A high-grade algae wrap
  • A firming algae treatment for the face and neck

It is particularly beneficial for areas affected by cellulite and for improving overall skin firmness and elasticity. :contentReference[oaicite:4]{index=4}

+ What is the Body Scrub, Cocoon + Massage package? This is a full-body transformation treatment that combines multiple therapies into one extended experience.

It includes:

  • Old World Sea Salt Scrub
  • Your choice of body cocoon
  • Ten Spa Custom Massage performed by an RMT

This 2.5-hour treatment is designed to accelerate results by combining exfoliation, detoxification, hydration, and muscle relief into one seamless experience. :contentReference[oaicite:5]{index=5}

+ What is the Stimulating Essential Oil Salt Scrub? This is an energizing exfoliation treatment designed to remove dry skin and stimulate the senses.

It uses a blend of:

  • Sea salt and sugar
  • Rosemary, lavender, and eucalyptus essential oils

The treatment finishes with a hydrating lemongrass body lotion, leaving the skin smooth, refreshed, and lightly energized. :contentReference[oaicite:6]{index=6}

+ What is the Microderm Body Buff? The Microderm Body Buff is a full-body exfoliation treatment that mimics facial microdermabrasion on the body.

It uses:

  • Magnesium oxide crystals
  • Dead Sea salt
  • Granulated cane sugar

This combination provides an intensive exfoliation that improves texture, brightness, and smoothness, making it ideal for dry, dull, or sun-damaged skin. :contentReference[oaicite:7]{index=7}

+ What are the benefits of body exfoliation treatments? Regular body exfoliation treatments help to: - Remove dead skin cells - Improve circulation - Enhance absorption of skincare products - Smooth rough or uneven texture - Promote brighter, healthier-looking skin

These treatments also stimulate the lymphatic system, supporting detoxification and overall body function.

+ Are body treatments relaxing or results-driven? Both. Ten Spa body treatments are designed to deliver visible skin improvements while also creating a deeply relaxing, immersive experience.

The combination of heat, exfoliation, and cocooning allows the body to fully relax while the skin is actively being treated and restored.

+ What does the cocoon experience feel like? The cocoon experience is warm, weightless, and deeply calming.

As you rest on the heated water cushion, your body feels supported and suspended, reducing pressure and allowing muscles to fully relax. The warmth enhances circulation while the wrap works on the skin.

Many guests describe it as a floating, meditative experience.

+ How do I choose the right body treatment? Your choice depends on your goal:
  • Muscle recovery + detox → Herbal Mud Cocoon
  • Deep hydration + softness → Cleopatra Milk Cocoon
  • Firming + cellulite focus → Algae Cocoon
  • Full-body reset → Scrub + Cocoon + Massage
  • Quick exfoliation + glow → Salt Scrub
  • Intensive resurfacing → Microderm Body Buff

If unsure, a cocoon treatment is the most comprehensive starting point.

+ How often should I get a body treatment? For optimal results:
  • General maintenance → once per month
  • Seasonal reset (post-summer / winter dryness) → every 4–6 weeks
  • Targeted concerns (cellulite, dryness) → in a series

Regular treatments help maintain skin texture, hydration, and overall body wellness.

+ What is the philosophy behind Ten Spa body care? Ten Spa body care treatments are designed to combine traditional techniques with modern therapeutic benefits.

The focus is on creating treatments that are both sensory and effective—delivering visible improvements in skin quality while providing a full-body reset. These are not quick services, but immersive rituals designed to restore balance to both body and mind. :contentReference[oaicite:8]{index=8}

Hand & Foot Care FAQs

+ What makes Ten Spa manicures and pedicures different? Ten Spa hand and foot treatments are designed as full relaxation experiences rather than routine nail services.

All treatments are European-inspired and performed while you are reclined and wrapped in a down duvet, creating a level of comfort that allows many guests to fully relax or even fall asleep. :contentReference[oaicite:1]{index=1}

The focus is on both aesthetic perfection and treatment-based care—combining precision techniques, high-quality products, and deeply restorative elements.

+ What is a Luxio Gel Manicure? The Luxio Gel Manicure is a premium, long-wear manicure using a professional-grade, health-conscious gel system.

It includes:

  • Advanced nail preparation using Russian manicure techniques
  • Precision cuticle work with electric files and diamond bits
  • Application of odourless, highly pigmented gel polish

This treatment prioritizes both durability and nail health, resulting in a flawless finish with extended wear and gentle removal. :contentReference[oaicite:2]{index=2}

+ What is Ten’s Metro Manicure? The Metro Manicure is a streamlined treatment designed for maintenance and polish.

It includes:

  • Rosemary misting and cleansing
  • Nail shaping and cuticle care
  • Hand exfoliation and massage
  • Nail buffing or polish application

This treatment is ideal for regular upkeep or for those looking for a quicker, polished result. :contentReference[oaicite:3]{index=3}

+ What is Ten’s Signature Manicure? The Signature Manicure is a more comprehensive treatment that extends beyond the nails to include the hands and arms.

It includes:

  • Hot cream soak and detailed nail shaping
  • Cuticle care and exfoliation
  • Mineral moisture mask
  • Hot paraffin wrap
  • Aromatic massage of the hands and arms

This treatment is designed to deeply hydrate, soften, and restore the skin while delivering a refined, polished finish. :contentReference[oaicite:4]{index=4}

+ What is a Russian Manicure? The Russian Manicure is a precision-focused technique known for its extremely clean, refined appearance.

It is performed on dry hands using:

  • Electric nail files (e-file)
  • Diamond bits and specialized tools
  • Advanced cuticle trimming techniques

The result is a highly detailed finish often described as “photoshopped clean,” with enhanced polish longevity and perfectly defined nail edges. :contentReference[oaicite:5]{index=5}

+ What is Japanese Lustre? Japanese Lustre is a natural nail conditioning treatment that enhances shine without polish.

It uses a blend of:

  • Clay powder
  • Diatomaceous earth
  • Glycerin

This technique buffs nutrients directly into the nail, creating a smooth, high-gloss finish while improving overall nail health—without chemicals or coatings. :contentReference[oaicite:6]{index=6}

+ What is Ten’s Metro Pedicure? The Metro Pedicure is a maintenance-focused foot treatment designed to refresh and smooth the feet.

It includes:

  • Cleansing and exfoliation
  • Nail trimming and shaping
  • Callus smoothing
  • Massage
  • Nail buffing or polish

This is ideal for regular upkeep or a quick refresh. :contentReference[oaicite:7]{index=7}

+ What is Ten’s Signature Pedicure? The Signature Pedicure is an extended treatment that focuses on both aesthetic results and skin health.

It includes:

  • Advanced exfoliation techniques
  • Microderm-style leg treatment
  • Knee mask
  • Hot paraffin wrap
  • Hydrating massage

This treatment extends up to the knees and is designed to improve texture, hydration, and overall skin quality. :contentReference[oaicite:8]{index=8}

+ What is the Ultimate Pedicure? The Ultimate Pedicure is Ten Spa’s most intensive foot treatment.

It includes:

  • Advanced callus removal using precision e-file tools
  • Hydrating ampoule and peel-away mask
  • Sea salt exfoliation
  • Paraffin treatment
  • Vitamin-rich foot massage

This treatment is ideal for dry, rough, or heavily callused feet, delivering both immediate and long-lasting results. :contentReference[oaicite:9]{index=9}

+ What is the Velvet Pedicure? The Velvet Pedicure is a next-generation, non-invasive foot care treatment focused on precision and long-lasting smoothness.

It uses specialized e-file drill bits in varying shapes and textures to:

  • Refine skin texture
  • Smooth rough areas
  • Achieve highly aesthetic nail and skin results

Results are immediate and typically last longer than traditional pedicures. :contentReference[oaicite:10]{index=10}

+ Are these treatments focused on aesthetics or care? Both. Ten Spa hand and foot treatments are designed to deliver aesthetic precision while also improving the health of the nails and skin.

Treatments incorporate exfoliation, hydration, and advanced techniques to ensure results that are both visible and long-lasting.

+ How do I choose the right manicure or pedicure? Your choice depends on your goal:
  • Quick maintenance → Metro Manicure or Pedicure
  • Hydration + full treatment → Signature Manicure or Pedicure
  • Long-lasting polish → Luxio Gel Manicure
  • Precision + ultra-clean finish → Russian Manicure
  • Intensive foot repair → Ultimate Pedicure
  • Advanced, long-lasting smoothness → Velvet Pedicure

If unsure, Signature treatments offer the most balanced experience.

+ How often should I get a manicure or pedicure? Recommended frequency:
  • Manicures → every 2–3 weeks
  • Pedicures → every 4–6 weeks
  • Gel manicures → every 2–3 weeks (with proper removal)

Regular treatments help maintain nail health, skin condition, and overall appearance.

+ What is the overall philosophy of Ten Spa hand and foot care? Ten Spa approaches hand and foot care as an extension of full-body wellness.

Rather than treating nails in isolation, each service is designed to:

  • Improve skin quality
  • Enhance circulation
  • Deliver long-lasting aesthetic results
  • Provide a deeply relaxing, immersive experience

It is the combination of precision, comfort, and detail that defines the Ten Spa standard. :contentReference[oaicite:11]{index=11}

Ten Xpress FAQs

+ What is Ten Xpress? Ten Xpress is a curated collection of efficient, high-impact treatments designed for clients who want results but have limited time.

These services are streamlined versions of advanced spa treatments, allowing you to maintain your skin, appearance, and self-care routine without committing to a full-length appointment. :contentReference[oaicite:1]{index=1}

The focus is on delivering visible results quickly, without compromising on quality or experience.

+ Who is Ten Xpress designed for? Ten Xpress is ideal for busy professionals or anyone with a fast-paced schedule who still values consistent self-care.

It is particularly suited for:

  • Midweek maintenance treatments
  • Pre-event skin prep
  • Clients who want results without spending hours at the spa
  • Those looking to build a consistent skincare routine

It simplifies self-care without sacrificing effectiveness.

+ How long are Ten Xpress treatments? Most Ten Xpress treatments are designed to be completed in approximately 45 minutes, making them easy to fit into a lunch break or between commitments. :contentReference[oaicite:2]{index=2}

Despite the shorter duration, treatments are structured to deliver immediate, visible results.

+ What is the Detox Facial? The Detox Facial is designed for oily, congested, or acne-prone skin.

It includes:

  • Double cleansing
  • Exfoliation
  • Precise manual extractions
  • High-frequency treatment to calm and soothe
  • Skin-specific hydration and sun protection

This treatment deeply cleanses pores, reduces congestion, and leaves the skin feeling refreshed and clarified. :contentReference[oaicite:3]{index=3}

+ What is the Quench Facial? The Quench Facial is focused on hydration, plumping, and restoring glow to tired or dull skin.

It includes:

  • Deep cleansing and exfoliation
  • Gentle extractions
  • High-frequency treatment
  • Peel-off hydrating mask
  • Finishing hydration and protection

This treatment is ideal before events or whenever your skin needs an immediate boost in radiance and moisture. :contentReference[oaicite:4]{index=4}

+ What is the Lume’ Facial? The Lume’ Facial is a multi-step treatment designed to smooth, tone, and firm the skin.

It uses:

  • Natural enzymes
  • Silk fibers
  • Multivitamin infusions

The result is improved elasticity, refined texture, and a more lifted, rejuvenated appearance. :contentReference[oaicite:5]{index=5}

+ Can Ten Xpress treatments be customized? Yes. Each Ten Xpress facial can be enhanced with targeted add-ons for an additional cost.

Options may include:

  • LED light therapy
  • Oxygen infusion
  • Microdermabrasion (buff)
  • Acid peel
  • Neck regeneration or eye treatments

This allows you to tailor each visit based on your skin’s current needs. :contentReference[oaicite:6]{index=6}

+ What is a Lash Lift (Lash Up)? Lash Up is a lash lift and tint treatment designed to enhance your natural lashes.

It uses professional-grade products to:

  • Lift and define the natural lash curve
  • Darken lashes for a more dramatic appearance
  • Improve lash thickness, length, and shine

The result is a low-maintenance alternative to extensions, with a polished, natural look. :contentReference[oaicite:7]{index=7}

+ Are Ten Xpress treatments as effective as full treatments? Ten Xpress treatments are designed to deliver immediate, visible improvements in a shorter timeframe.

While they may not include the full depth of longer treatments, they are highly effective for:

  • Maintenance
  • Quick skin resets
  • Ongoing skincare routines

They work best when performed regularly or combined with more advanced treatments over time.

+ Do I still get the Ten Spa experience with Ten Xpress? Ten Xpress prioritizes efficiency, so the experience is more streamlined than full spa services.

However, treatments still maintain Ten Spa’s standards of quality, technique, and results. You receive the same level of professional care, just in a more time-conscious format.

+ How often should I book Ten Xpress treatments? For best results:
  • Skin maintenance → every 2–4 weeks
  • Acne or congestion → every 2–3 weeks
  • Pre-event glow → 1–3 days before event

Regular treatments help maintain skin clarity, hydration, and overall condition.

+ How do I choose the right Ten Xpress treatment? Your choice depends on your skin goal:
  • Breakouts or congestion → Detox Facial
  • Dry, dull, or tired skin → Quench Facial
  • Firming, lifting, and texture → Lume’ Facial
  • Lash enhancement → Lash Up

If unsure, any facial can be customized with add-ons to target specific concerns.

+ What is the philosophy behind Ten Xpress? Ten Xpress is built on the idea that self-care should be accessible, consistent, and adaptable to modern life.

It removes the barrier of time while maintaining high standards of treatment quality—allowing clients to integrate effective skincare and maintenance into their routine without disruption.

Waxing & Sugaring FAQs

+ What waxing and sugaring services does Ten Spa offer? Ten Spa offers professional waxing and sugaring services for a range of areas, including Brazilian, Bikini, and Betweenie treatments.

These services are designed to be fast, effective, and as comfortable as possible, using high-quality techniques that minimize discomfort while delivering smooth, long-lasting results. :contentReference[oaicite:1]{index=1}

+ What is the difference between waxing and sugaring? Waxing removes hair using warm wax that adheres to both the hair and the skin, while sugaring uses a natural sugar-based paste that primarily adheres to the hair.

Sugaring is often preferred for:

  • Sensitive skin
  • Reduced irritation
  • More natural ingredients

Both methods are effective, and your choice can depend on skin type, hair texture, and personal preference.

+ Are Ten Spa waxing services painful? Ten Spa emphasizes techniques that make waxing and sugaring as comfortable as possible.

Treatments are described as fast and virtually painless compared to traditional methods, thanks to skilled technique and high-quality products. :contentReference[oaicite:2]{index=2}

While some sensation is normal, most guests find the experience manageable and quick.

+ What is a Brazilian, Bikini, and Betweenie? These treatments differ in the amount of hair removed:
  • Bikini → removes hair outside the bikini line
  • Betweenie → removes more hair than a bikini, but not fully
  • Brazilian → removes all or most hair from the front and back

Your esthetician can guide you based on your preference and comfort level.

+ Are waxing services available as standalone treatments? Waxing and sugaring are often offered as add-on services, but they can also be booked as standalone appointments depending on availability.

They are frequently combined with facials, body treatments, or Ten Xpress services for a more efficient visit.

+ Do I get access to spa amenities with waxing services? Waxing and sugaring services may include access to Ten Spa amenities depending on how the service is booked.

When combined with other treatments, guests are encouraged to arrive early and enjoy the steam rooms, showers, and relaxation lounges to enhance the overall experience.

+ How long do results last? Results typically last between 3 to 4 weeks, depending on your hair growth cycle.

With consistent treatments, hair often becomes:

  • Finer
  • Softer
  • Slower to regrow

Regular maintenance leads to longer-lasting smoothness over time.

+ How should I prepare for a waxing appointment? For best results:
  • Hair should be at least ¼ inch long
  • Avoid shaving between appointments
  • Gently exfoliate the area 24 hours before
  • Avoid heavy lotions or oils on the day of treatment

Proper preparation helps ensure a smoother, more effective result.

+ What should I avoid after waxing or sugaring? After your treatment, it is recommended to avoid:
  • Hot baths, saunas, or steam for 24 hours
  • Intense exercise that causes friction
  • Tight clothing on the treated area
  • Direct sun exposure

This helps prevent irritation and allows the skin to recover properly.

+ Is waxing suitable for sensitive skin? Yes. Sugaring in particular is often recommended for sensitive skin, as it uses natural ingredients and is gentler on the surface of the skin.

Your esthetician can recommend the best method based on your skin type and sensitivity level.

+ How often should I book waxing or sugaring? Most clients return every 3–4 weeks for maintenance.

Keeping a consistent schedule helps:

  • Reduce discomfort over time
  • Improve results
  • Maintain smooth skin continuously

Irregular appointments may lead to more noticeable regrowth.

+ What is the philosophy behind Ten Spa waxing services? Ten Spa approaches waxing and sugaring as part of a broader self-care routine rather than a basic grooming service.

The focus is on efficiency, comfort, and precision—delivering smooth, clean results while maintaining the elevated standards of the Ten Spa experience. :contentReference[oaicite:3]{index=3}

Spa Package FAQs

+ What are Ten Spa packages? Ten Spa packages are curated multi-treatment experiences designed to combine services into a seamless, extended spa journey.

Rather than booking individual treatments, packages bundle services such as massage, facials, and manicures or pedicures into one cohesive experience. This allows guests to fully relax without interruption while maximizing both results and value. :contentReference[oaicite:1]{index=1}

+ What types of spa packages are available? Ten Spa offers a range of packages designed for different time commitments and goals, including:
  • Short maintenance packages (1.5 hours)
  • Mid-length restorative experiences (2.5–3 hours)
  • Extended, full-body reset treatments (4+ hours)

Each package combines complementary services to create a balanced experience of relaxation, results, and refinement. :contentReference[oaicite:2]{index=2}

+ What is the Revive package? The Revive package is a 2.5-hour experience that combines:
  • Ten’s Custom Massage
  • Ten’s Metro Manicure and Pedicure

This package is designed to restore both the body and appearance, making it ideal for guests looking for a balanced reset without committing to a full-day experience. :contentReference[oaicite:3]{index=3}

+ What is Revive 101? Revive 101 is an extended 4-hour package that includes:
  • Ten’s Signature Full Body Massage
  • Ten’s Signature Manicure and Pedicure

This treatment builds on the Revive package by upgrading to more comprehensive, treatment-focused services for deeper relaxation and more visible results. :contentReference[oaicite:4]{index=4}

+ What is the Metro Spa package? The Metro Spa package is a 1.5-hour maintenance-focused experience that includes:
  • Ten’s Metro Manicure
  • Ten’s Metro Pedicure

It is designed for efficiency and upkeep, offering polished results in a shorter timeframe. :contentReference[oaicite:5]{index=5}

+ What is the Spa 101 package? Spa 101 is a 2.5-hour package that includes:
  • Ten’s Signature Manicure
  • Ten’s Signature Pedicure

This package is more treatment-focused than the Metro Spa option, incorporating deeper hydration, exfoliation, and restorative elements for the hands and feet. :contentReference[oaicite:6]{index=6}

+ What is the “Before the Red Carpet” package? This 3-hour package is designed for pre-event preparation and includes:
  • Hot Peel Facial
  • Ten’s Metro Manicure and Pedicure

It focuses on delivering immediate, visible results—smoother skin, enhanced glow, and polished nails—making it ideal before special occasions. :contentReference[oaicite:7]{index=7}

+ Are spa packages better than booking individual treatments? Spa packages are designed to enhance both the experience and results.

Benefits include:

  • Seamless scheduling without gaps between treatments
  • Complementary services that work together
  • Greater overall relaxation
  • Better value compared to booking services individually

They are ideal for guests looking for a complete reset rather than a single service.

+ How long should I plan to spend at the spa with a package? Depending on the package, you can expect to spend between 1.5 to 4+ hours in the spa.

Guests are encouraged to arrive early and stay after their treatments to enjoy amenities such as steam rooms, relaxation lounges, and refreshments, extending the experience beyond the scheduled services.

+ Can spa packages be customized? While standard packages are pre-designed, Ten Spa also offers customized group and private experiences.

Packages can be adapted for:

  • Couples
  • Groups
  • Corporate events
  • Special occasions

Enhancements such as food, beverages, or additional treatments may also be included. :contentReference[oaicite:8]{index=8}

+ Are spa packages suitable for first-time guests? Yes. Spa packages are an excellent introduction to Ten Spa because they provide a well-rounded experience across multiple services.

They allow guests to experience different treatments in one visit, making it easier to discover personal preferences and build a future routine.

+ Can I purchase spa packages as a gift? Yes. All spa packages are available as gift certificates and can be purchased for any amount.

They are a popular option for birthdays, anniversaries, and special occasions, offering a complete experience rather than a single service. :contentReference[oaicite:9]{index=9}

+ Do all treatments in a package happen on the same day? Yes. All treatments within a spa package are designed to be experienced in a single visit.

This ensures a continuous, immersive experience and allows the treatments to build on each other for maximum effect. :contentReference[oaicite:10]{index=10}

+ What is the philosophy behind Ten Spa packages? Ten Spa packages are built around the idea of immersion and continuity.

Rather than offering isolated treatments, packages are designed to guide guests through a complete journey—combining relaxation, results, and sensory experience into one uninterrupted flow.

The goal is not just to provide services, but to create a lasting state of restoration for both body and mind.

+ Who are spa packages best suited for? Spa packages are ideal for guests who:
  • Want a full reset rather than a quick appointment
  • Are celebrating a special occasion
  • Prefer a structured, guided experience
  • Value both results and relaxation

They are particularly well-suited for those looking to fully disconnect and immerse themselves in the Ten Spa environment.

Ten Spa Experience & General FAQs

+ What is the overall Ten Spa experience? Ten Spa is designed as a complete, immersive wellness experience rather than a series of individual treatments.

From the moment you arrive, every detail—from the lighting and materials to the pacing of your visit—is curated to help you transition out of your daily environment and into a state of relaxation. Guests are encouraged to slow down, use the amenities, and fully engage with the space before and after their treatments.

+ What amenities are included with my visit? Ten Spa offers a full range of amenities designed to extend your experience, including:
  • Aroma therapy steam rooms
  • Experiential showers with varying temperatures
  • Relaxation lounges with complimentary tea and refreshments
  • Luxury change rooms with premium products and tools

These amenities are intended to be used before and after your treatment to enhance both relaxation and results. :contentReference[oaicite:0]{index=0}

+ What should I expect when visiting Ten Spa? Guests are encouraged to arrive 30–60 minutes before their appointment to check in, change, and begin using the facilities.

A typical visit includes:

  • Time in the steam room or lounge
  • Your scheduled treatment
  • Post-treatment relaxation and hydration

This extended flow allows the experience to feel unhurried and fully immersive. :contentReference[oaicite:1]{index=1}

+ What is the atmosphere like at Ten Spa? The atmosphere is calm, quiet, and intentionally designed for relaxation.

Guests are asked to keep noise levels low in shared spaces to maintain a peaceful environment. The space itself is described as cocoon-like, with thoughtful details such as soft lighting, curated scents, and comfortable lounging areas that enhance the overall sensory experience. :contentReference[oaicite:2]{index=2}

+ How does Ten Spa ensure health and safety? Ten Spa is a Quality Assurance Certified spa and follows strict health and safety protocols.

This includes:

  • Full sanitization of treatment spaces between guests
  • Staff health screening procedures
  • Professional draping and hygiene standards
  • Medical intake forms reviewed prior to treatment

These measures ensure a safe and comfortable environment for all guests. :contentReference[oaicite:3]{index=3}

+ What are the spa etiquette guidelines? To maintain a relaxing environment, guests are asked to:
  • Arrive on time or early
  • Keep phones on silent
  • Respect shared spaces and other guests
  • Limit lounge time to ensure availability for all

These guidelines help preserve the calm, uninterrupted experience Ten Spa is known for. :contentReference[oaicite:4]{index=4}

+ What are the age requirements? Ten Spa welcomes guests aged 16 and over.

This ensures the environment remains quiet, calm, and aligned with the spa’s relaxation-focused experience. :contentReference[oaicite:5]{index=5}

+ Can I book Ten Spa for groups or events? Yes. Ten Spa offers customized group experiences for:
  • Birthdays and celebrations
  • Bridal parties and bachelorettes
  • Corporate events
  • Social gatherings

Groups can include treatments, shared experiences, and food or beverage options, creating a fully curated spa day. :contentReference[oaicite:6]{index=6}

+ What are Private Wellness Suites? Private Wellness Suites are exclusive spaces designed for small groups of 4–8 guests.

Each suite includes:

  • A private lounge environment
  • Spa amenities and styling tools
  • Space to relax before and after treatments

Guests can bring their own food and beverages or order from the spa menu, creating a more personalized and social experience. :contentReference[oaicite:7]{index=7}

+ What food and drink options are available? Ten Spa offers a curated menu that can be enjoyed in the lounge or private suites.

Options include:

  • Light shareables and desserts
  • Wine, prosecco, cocktails, and beer
  • Refreshing beverages such as mimosas and spritzers

Selections are curated in collaboration with the Fort Garry Hotel’s culinary team, allowing guests to extend their experience with food and drink. :contentReference[oaicite:8]{index=8}

+ Can I eat during my spa visit? Yes. Guests can order food to enjoy before or after their treatments in designated lounge areas.

Dining is designed to complement the spa experience, allowing you to extend your visit and transition gradually back into your day. :contentReference[oaicite:9]{index=9}

+ What is the Ten Spa suites menu? The suites menu offers elevated, shareable dining options designed for groups.

Selections may include:

  • Meat and cheese boards
  • Vegetarian platters
  • Salads and seafood options

These are designed to be shared among guests, enhancing the social and experiential aspect of group visits. :contentReference[oaicite:10]{index=10}

+ What can I purchase from the Ten Spa shop? The Ten Spa shop offers a curated selection of products used in treatments, allowing you to extend your spa experience at home.

These may include:

  • Skincare products
  • Body care items
  • Gift cards
  • Spa-related retail

The shop is designed to support ongoing self-care beyond your visit.

+ Are gift cards available? Yes. Gift cards are available in any amount and can be used across Ten Spa and the Fort Garry Hotel.

They can be delivered digitally, picked up in person, or mailed, making them a flexible option for gifting spa experiences. :contentReference[oaicite:11]{index=11}

+ What is the cancellation policy? Ten Spa requires:
  • 24 hours notice for individual appointments
  • 72 hours notice for groups of six or more

Missed or late-cancelled appointments may be charged in full. :contentReference[oaicite:12]{index=12}

+ What is the philosophy behind the Ten Spa experience? Ten Spa is built around the idea that wellness should be immersive, intentional, and meaningful.

Rather than offering quick, transactional services, the spa is designed to create a complete experience—one that allows guests to slow down, disconnect, and fully reset both physically and mentally.

Every detail, from treatments to amenities to atmosphere, is designed to support this philosophy.

Gift Cards FAQs

+ What is the difference between a gift card and a gift certificate? Ten Spa offers both dollar-based gift cards and treatment-based gift certificates.
  • Gift Cards → Purchased for a specific dollar amount and can be used toward any service or product
  • Gift Certificates → Purchased for a specific treatment or package

Gift cards offer flexibility, while gift certificates provide a more curated, experience-based gift.

+ What is a Ten Spa gift card? A Ten Spa gift card allows the recipient to choose their own experience.

Gift cards can be used for:

  • Spa treatments (massage, facials, hamam, etc.)
  • Spa packages
  • Retail products from the shop

They are available in any dollar amount and are designed to give complete flexibility to the recipient. :contentReference[oaicite:0]{index=0}

+ What is a gift certificate? A gift certificate is tied to a specific service or experience.

Examples include:

  • A massage
  • A facial
  • A spa package
  • A hamam experience

This option is ideal when you want to gift a specific experience rather than leave the choice open.

+ How can gift cards be delivered? Ten Spa offers multiple delivery options to suit your timing:
  • Email delivery (e-gift cards sent instantly)
  • In-person pickup at the spa or hotel
  • Courier delivery (same-day available in some cases)
  • Standard mail delivery

This flexibility makes it easy to send a gift even on short notice. :contentReference[oaicite:1]{index=1}

+ How do e-gift cards work? E-gift cards are delivered directly to the recipient’s email.

You can:

  • Choose a design
  • Enter a custom dollar amount (within set limits)
  • Add a personalized message
  • Select delivery timing

The recipient receives the gift instantly or at your scheduled time, making it ideal for last-minute gifting. :contentReference[oaicite:2]{index=2}

+ What is the Ten Spa Black Box? The Ten Spa Black Box is a premium gift presentation upgrade.

It includes:

  • A black marble gift card
  • Curated product samples
  • Signature ribbon packaging
  • A personalized message card

This option elevates the gift into a more physical, luxurious experience. :contentReference[oaicite:3]{index=3}

+ What amounts can gift cards be purchased for? Gift cards can typically be purchased in flexible amounts, starting from a minimum value and going up to several hundred dollars online.

For higher-value purchases, Ten Spa may require direct contact to complete the transaction. :contentReference[oaicite:4]{index=4}

+ Can gift cards be used anywhere? Yes. Ten Spa gift cards are redeemable across services and products, and can also be used throughout the Fort Garry Hotel, depending on the purchase.

This makes them a versatile option for spa, dining, and hotel experiences. :contentReference[oaicite:5]{index=5}

+ Do gift cards expire? Gift cards do not expire and do not carry maintenance fees, unless otherwise required by law.

This allows the recipient to use the card at their convenience without time pressure. :contentReference[oaicite:6]{index=6}

+ Can gift cards be refunded or exchanged? All gift card sales are final.

Gift cards cannot be returned, exchanged for cash, or cancelled after purchase, except where required by law. :contentReference[oaicite:7]{index=7}

+ What happens if a gift card is lost or stolen? Ten Spa is not responsible for lost or stolen gift cards or remaining balances.

Ownership transfers to the recipient once the gift card has been issued, so it is important to keep the card secure. :contentReference[oaicite:8]{index=8}

+ Can I include a personal message with my gift? Yes. Gift cards and e-gift cards allow you to include a personalized message at no additional cost.

Messages can be added during checkout and are delivered with the gift card. :contentReference[oaicite:9]{index=9}

+ When are online orders processed? Online gift card orders are typically processed during business hours.

Orders placed after the daily cutoff time are processed the following day. :contentReference[oaicite:10]{index=10}

+ Why choose a Ten Spa gift instead of a physical product? A Ten Spa gift offers an experience rather than an item.

Instead of giving something temporary, you are giving:

  • Relaxation and restoration
  • A memorable experience
  • Time to disconnect and reset

This makes it a meaningful and versatile gift for any occasion.

+ What occasions are gift cards best for? Ten Spa gift cards are ideal for:
  • Birthdays
  • Anniversaries
  • Holidays
  • Bridal or wedding gifts
  • Corporate gifting
  • Thank-you gestures

Because they are flexible and experience-based, they suit a wide range of recipients.

+ What is the philosophy behind Ten Spa gifting? Ten Spa approaches gifting as an extension of wellness.

Rather than offering material items, gift cards and certificates are designed to give the recipient time, care, and experience—something that has lasting impact beyond the moment of exchange.

It is about giving space to pause, reset, and feel restored.